All products come with a legal warranty for any lack of conformity that appears within 3 years from the date of delivery, in accordance with applicable regulations. The warranty does not cover deficiencies caused by negligence, misuse, improper handling, unsuitable voltage, electrical accidents, improper installation or use not in accordance with the instructions, or services not performed by authorized technicians. It also excludes perishable materials, normal wear and tear, and consumables. Products modified or repaired by the end user or any unauthorized person are also excluded from the warranty.

The End User or Customer cannot claim the product warranty and the warranty will not apply if:

a) Any details on the product warranty or proof of purchase are altered or replaced.

b) The identification number of the product is tampered with or repaired without authorization.

c) Proof of purchase and delivery note are missing.

To use the warranty, it is essential to keep the proof of purchase and delivery note. If the manufacturer offers additional warranties, the corresponding warranty certificate must be kept.

End users must follow the brand’s instructions for correct use and installation. If this information is missing at the time of purchase, the user should refer to the brand's website.

Customers may exercise the product warranty according to current consumer product warranty regulations. To do so, the product must be sent to the specified address for defect validation. The customer is responsible for shipping costs to our facilities. If the warranty is covered, we will send the repaired or replaced product at no cost to the customer. If the warranty is not covered, the customer must pay return shipping costs and any labor costs.

In any case, the manufacturer’s warranty terms will prevail.

For electric bicycle products: MONDRAKER warrants its products against defects in workmanship and materials. This warranty applies exclusively to online purchases and covers the frame or components manufactured by MONDRAKER, provided the product is not modified or equipped with unauthorized accessories. For consumers, the warranty is regulated by Royal Decree 1/2007, and amended by Royal Decree-Law 7/2021, in accordance with EU Directive 2019/771. MONDRAKER is liable for any non-conformity existing at the time of delivery and manifesting within three years from the date of delivery.

MONDRAKER’s warranty covers manufacturing defects but not misuse, improper maintenance, or incidents beyond the manufacturer’s control. Unauthorized modifications void the warranty. If consumer protection laws assume non-conformity at delivery, it will be assessed based on the product’s nature and the non-conformity.

MONDRAKER commits to providing spare parts for ten years from the date the product is discontinued. Shipping and labor costs for warranty claims are borne by the user.